Frequently Asked Questions
Everything you need to know about your Loco Sportswear experience.
What is the typical lead time for custom teamwear orders?
Custom teamwear orders typically take 4-6 weeks for production following final artwork approval. We recommend planning your order well in advance of the season start to ensure timely delivery.
How do I ensure I select the correct size for my performance gear?
We provide detailed size charts on every product page. Since athletic cuts can vary between compression and standard fits, we suggest measuring a current garment that fits you well and comparing it to our specifications.
What are your shipping rates and delivery times?
We offer flat-rate shipping across Australia and international shipping options. Standard domestic delivery usually takes 3-7 business days, while express options are available at checkout for urgent gear needs.
Can I return or exchange items if they don't fit?
Standard retail items can be returned within 30 days of purchase, provided they are unworn and in original packaging. Please note that custom-made team uniforms and personalized items cannot be returned unless they are faulty.
What payment methods do you accept?
Loco Sportswear accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' services like Afterpay for your convenience.
How should I care for my technical sportswear to ensure longevity?
To maintain the integrity of technical fabrics and prints, we recommend a cold machine wash on a gentle cycle, using mild detergent, and air drying in the shade. Avoid fabric softeners and tumble drying.